Terms of Service

1. Acceptance of Terms

Welcome to Hydro Hues LLC ("Company," "we," "us," or "our"). These Terms of Service govern your access to and use of our website, e-commerce platforms, products, and services (collectively, the "Services").

By accessing or using our Services, including making purchases through our stores on TikTok, Amazon, eBay, or our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction
• Have the legal capacity to enter into binding contracts
• Not be prohibited from using our Services under applicable laws
• Provide accurate and complete information during registration and checkout

If you are using our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3. Account Registration

3.1 Account Creation

Some of our Services may require you to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access or security breach
• Accept responsibility for all activities under your account

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. We are not liable for any losses or damages arising from your failure to protect your account information.

3.3 Account Termination

We reserve the right to suspend or terminate your account at any time, with or without notice, for:

• Violation of these Terms
• Fraudulent or illegal activities
• Misuse of our Services
• Non-payment of amounts due
• Any other reason at our sole discretion

4. Products and Services

4.1 Product Information

We strive to provide accurate product descriptions, images, and pricing. However:

• Product colors may vary slightly due to monitor settings
• Dimensions and specifications are approximate
• We reserve the right to correct errors or inaccuracies
• Product availability is subject to change without notice

4.2 Pricing

All prices are displayed in U.S. Dollars (USD) unless otherwise stated. Prices are subject to change without notice. We reserve the right to:

• Modify prices at any time
• Offer promotional pricing and discounts
• Correct pricing errors
• Cancel orders with incorrect pricing

4.3 Product Availability

We make reasonable efforts to keep our product inventory accurate. However, products may become unavailable after you place an order. If this occurs, we will notify you and offer alternatives or a full refund.

5. Orders and Payments

5.1 Order Placement

When you place an order through our Services:

• You make an offer to purchase the products
• We may accept or reject your order at our discretion
• Order confirmation constitutes acceptance of your offer
• A binding contract is formed upon order confirmation

5.2 Payment Methods

We accept various payment methods, including:

• Credit and debit cards (Visa, Mastercard, American Express, Discover)
• PayPal
• Platform-specific payment methods (TikTok, Amazon, eBay)
• Other payment methods as indicated at checkout

5.3 Payment Authorization

By providing payment information, you:

• Authorize us to charge the payment method for the order total
• Represent that you have the legal right to use the payment method
• Agree to pay all charges incurred
• Consent to our use of third-party payment processors

5.4 Payment Security

All payment transactions are processed through secure, encrypted connections. We do not store complete credit card information on our servers. Payment data is handled by PCI-compliant payment processors.

5.5 Order Cancellation

We reserve the right to cancel any order for reasons including but not limited to:

• Product unavailability
• Pricing or product description errors
• Suspected fraudulent transactions
• Inability to verify payment information
• Shipping restrictions

If your order is canceled, we will refund any payment received.

6. Shipping and Delivery

6.1 Shipping Methods

We offer various shipping methods with different timeframes and costs. Shipping times are estimates and not guaranteed. Actual delivery times may vary due to:

• Weather conditions
• Carrier delays
• Customs processing (for international orders)
• Holidays and weekends
• Remote or rural locations

6.2 Shipping Costs

Shipping costs are calculated based on:

• Destination address
• Package weight and dimensions
• Shipping method selected
• Current promotional offers

6.3 International Shipping

For international orders:

• You are responsible for customs duties, taxes, and fees
• Delivery times may be longer
• Import restrictions may apply
• Currency conversion may affect the total cost

6.4 Risk of Loss

Risk of loss and title for items purchased pass to you upon delivery to the carrier.

7. Returns and Refunds

7.1 Return Policy

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return eligible items within 30 days of delivery, subject to the following conditions:

• Items must be unused, unworn, and in original condition
• Original packaging and tags must be intact
• Proof of purchase is required
• Return authorization must be obtained

7.2 Non-Returnable Items

The following items cannot be returned:

• Personalized or customized products
• Perishable goods
• Intimate or sanitary items
• Digital products or downloads
• Gift cards
• Final sale items

7.3 Refund Process

Once we receive and inspect your return:

• Approved returns will be refunded to the original payment method
• Refunds typically process within 5-10 business days
• Original shipping costs are non-refundable
• Return shipping costs are the customer's responsibility unless the return is due to our error

7.4 Exchanges

We do not offer direct exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order.

7.5 Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us within 7 days of delivery
• Provide photos of the damage or defect
• We will arrange for a replacement or full refund
• Return shipping will be prepaid by us

8. Intellectual Property Rights

8.1 Our Intellectual Property

All content on our Services, including but not limited to:

• Text, images, graphics, logos, and designs
• Videos, audio, and multimedia content
• Software, code, and functionality
• Trademarks, service marks, and trade names

is the property of Hydro Hues LLC or our licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial purposes. You may not:

• Copy, modify, or distribute our content
• Use our content for commercial purposes
• Reverse engineer or decompile any software
• Remove copyright or proprietary notices
• Create derivative works

8.3 User-Generated Content

If you submit reviews, comments, or other content:

• You grant us a perpetual, worldwide, royalty-free license to use, display, and distribute your content
• You represent that you own or have permission to use the content
• You warrant that the content does not violate any third-party rights
• We may remove any content that violates these Terms

9. Prohibited Conduct

You agree not to:

• Use our Services for any illegal or unauthorized purpose
• Violate any applicable laws, regulations, or these Terms
• Infringe on any intellectual property rights
• Transmit viruses, malware, or harmful code
• Interfere with the proper functioning of our Services
• Attempt to gain unauthorized access to our systems
• Collect personal information about other users
• Impersonate any person or entity
• Engage in fraudulent activities
• Post offensive, defamatory, or inappropriate content
• Use automated systems (bots, scrapers) without permission
• Resell or redistribute our products without authorization

10. Disclaimers and Limitations of Liability

10.1 Service "As Is"

10.2 No Warranties

We do not warrant that:

• Our Services will be uninterrupted, secure, or error-free
• Product descriptions or information will be accurate or complete
• Defects will be corrected
• Our servers are free from viruses or harmful components

10.3 Limitation of Liability

10.4 Third-Party Platforms

When you purchase through third-party platforms (TikTok, Amazon, eBay), those platforms' terms and policies also apply. We are not responsible for the practices or policies of these platforms.

11. Indemnification

You agree to indemnify, defend, and hold harmless Hydro Hues LLC, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your violation of applicable laws or regulations

12. Dispute Resolution

12.1 Governing Law

These Terms are governed by the laws of the State of Wyoming, United States, without regard to conflict of law principles.

12.2 Arbitration Agreement

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Services shall be resolved through binding arbitration, except that either party may seek injunctive relief in court.

Arbitration will be conducted by a single arbitrator under the rules of the American Arbitration Association (AAA). The arbitration will take place in Cheyenne, Wyoming, or remotely via videoconference.

12.3 Class Action Waiver

12.4 Informal Resolution

Before initiating arbitration, we encourage you to contact us at contact@hydrohues.com to attempt to resolve the dispute informally.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services after changes are posted constitutes acceptance of the modified Terms.

We will notify you of material changes by:

• Updating the "Last Updated" date
• Posting a notice on our website
• Sending an email (for significant changes)

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Hydro Hues LLC regarding your use of our Services.

16. Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or our right to enforce it in the future.

17. Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

18. Contact Information

If you have questions, concerns, or disputes regarding these Terms, please contact us:

Thank you for choosing Hydro Hues LLC. We appreciate your business and look forward to serving you!