Privacy Policy

1. Introduction

Welcome to Hydro Hues LLC ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases through our various e-commerce platforms including TikTok, Amazon, eBay, and other channels.

By using our services, you consent to the data practices described in this policy. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a purchase or place an order
• Register for an account
• Subscribe to our newsletter or marketing communications
• Contact us for customer support
• Participate in surveys, contests, or promotions
• Leave reviews or feedback

This personal information may include:

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party payment processors)
• Order history and preferences
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on pages
• Referring website addresses
• Click patterns and navigation paths

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user preferences. For more information about our use of cookies, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Processing and Fulfillment

• Process and fulfill your orders
• Manage payments and billing
• Arrange shipping and delivery
• Send order confirmations and updates
• Handle returns and exchanges

3.2 Customer Service

• Respond to your inquiries and support requests
• Resolve disputes and troubleshoot problems
• Provide product information and assistance

3.3 Marketing and Communication

• Send promotional emails and newsletters (with your consent)
• Notify you about special offers, new products, and updates
• Conduct surveys and gather feedback
• Personalize your shopping experience

3.4 Website Improvement

• Analyze website usage and trends
• Improve website functionality and user experience
• Develop new features and services
• Detect and prevent fraud and security threats

3.5 Legal Compliance

• Comply with legal obligations and regulations
• Enforce our terms and conditions
• Protect our rights and property
• Respond to legal requests and prevent harm

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business, including:

• Payment processors (e.g., Stripe, PayPal)
• Shipping and logistics companies
• Email service providers
• Cloud hosting services
• Analytics providers
• Customer service platforms

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

4.2 E-commerce Platforms

When you purchase through our stores on TikTok, Amazon, eBay, or other platforms, your information is also subject to those platforms' privacy policies. We recommend reviewing their policies:

• TikTok Shop Privacy Policy
• Amazon Privacy Notice
• eBay Privacy Policy

4.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Enforcement of our policies
• Protection of our rights, property, or safety
• Prevention of fraud or illegal activities

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of sensitive data (SSL/TLS)
• Secure server infrastructure
• Regular security audits and assessments
• Access controls and authentication
• Employee training on data protection
• Incident response procedures

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and update your personal information. You can do this by:

• Logging into your account (if applicable)
• Contacting us at contact@hydrohues.com
• Calling us at +1 (307) 314-4148

6.2 Marketing Communications

You can opt out of receiving marketing emails by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your account settings
• Contacting us directly to opt out

Note: Even if you opt out of marketing communications, we may still send you transactional emails related to your orders and account.

6.3 Data Deletion

You have the right to request deletion of your personal information, subject to certain legal exceptions. To request deletion, please contact us at contact@hydrohues.com.

6.4 Cookie Preferences

You can manage your cookie preferences through your browser settings. See our Cookie Policy for more details.

6.5 Do Not Track

Some browsers have "Do Not Track" features. Currently, there is no industry standard for how to respond to these signals, and we do not currently respond to "Do Not Track" signals.

7. Children's Privacy

Our services are not directed to children under the age of 13 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at contact@hydrohues.com, and we will delete the information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our services, you consent to the transfer of your information to the United States and other countries where we operate.

We take appropriate measures to ensure that your personal information receives adequate protection in accordance with this Privacy Policy.

9. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements
• Maintain business records

When your information is no longer needed, we will securely delete or anonymize it.

10. Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this policy
• Sending an email notification (for significant changes)

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Your California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the personal information we collect, use, and disclose
• Right to Delete: You can request deletion of your personal information
• Right to Opt-Out: You can opt out of the sale of personal information (Note: We do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, please contact us at contact@hydrohues.com.

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

• Right of Access: Request access to your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request a copy of your data in a portable format
• Right to Object: Object to certain processing activities
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights or file a complaint with a supervisory authority, please contact us.

Thank you for trusting Hydro Hues LLC with your personal information. We are committed to protecting your privacy and providing a secure shopping experience.